1.That person must hear your opinion.
2.Recognize the values you should be providing.
3.Lift your ego.
4………………………………………………….
If someone ask for your attention because they need your support, it is very important that you will recognize the values which you should use in this conversation so that the result will be very successful for that person who come to you, this is their center of attention, not yours. Understand that this is a moment where it is not about you, not about your ego, not about what it will benefit you, it is about that person who came to you. That person is in a place where most likely vulnerable, sensitive, emotionally not balance, effect by something that not giving peace or any other condition that led that person to find within you a listening ear, and your place as the one who is ask to be listening must be at first very passive, providing the space and the comfortable conditions to that person to express themselves safely. This is where your trust can be tested after the fact mainly for the way that you perform your duty as the good listener. It is your ability to be supportive in this type of situations. As the one who listen, let that person the time that they need and don’t try to rush things especially when for that person it is something important. Those slow steps only build a better communication that will help the person who came to you to express and to know that their story is heard. Your body language become the important way the speaker will be able to continue the conversation with you, so make sure that your arms and hands are open toward the person that is in front of you, and do not make any body movement that can be interpreted as judgment. Eye contact, at least from you to the person that talks, must be at all times, even if it is a phone call with that person, visualize as if that person is in front of you. After you act as a passive supportive listener, then the question if you be also the active listener who provide answers. Make sure that this is what the person who share with you their story want. It can be that for just now, you asked to be a passive listener. However, if your opinion is also been ask, then now you can step to be the active listener, but always remember that the person who came to you is in the center. Repeat things of what you have heard, as they where told, so you can reflect on each thing in an objective way while your goal and purpose has the intention that you will be balance and fair with what you can offer. You can offer support of any good kind that can inspire or motivate, to give a different point of view, to say that there is no answer at this moment because you trust that with time the right answer will present itself. Stay humble with what you want to share.